Warranty Policy

What the warranty covers

If the movement stops, runs unreasonably fast or slow under normal wear, or a listed complication on that SKU fails without misuse, contact us inside the one-year window. Coverage is for mechanical function of the movement as described on the product page. We will repair the watch or replace it with the same reference when stock allows. If neither is practical, we may refund the product price instead.

QC before shipping is separate. The warranty starts when tracking shows delivered, after you have already approved the inspection video.

What the warranty does not cover

• Water or moisture damage, fogged crystals, or use beyond any water-resistance note on the listing.
• Cracks, chips, dents, stretched bracelets, broken clasps, worn plating, or other physical damage from knocks, chemicals, or daily abrasion.
• Straps, rubber, leather, and cosmetic finishing once the watch has been worn.
• Batteries on any quartz piece, if that movement type is listed for the SKU.
• Work done by a third-party watchmaker, or any attempt to open the case back yourself.
• Loss, theft, or a watch that does not match the QC record because parts were swapped after delivery.

Not an Audemars Piguet warranty

Papers, cards, or boxes that ship with a replica are store or presentation items. They do not enroll the watch with Audemars Piguet. An authorized service centre will not honour this warranty. Saying so in the listing is intentional: you are buying a replica with the after-sales terms on this page.

How to make a claim

1. Write through contact with your order email, the reference, the delivery date, and a description of the fault.
2. Send a video that shows the issue (for example the seconds hand stopped, a chronograph pusher that does not reset, or a date that does not change).
3. Wait for a claim decision. If we need the watch, we will send a return address. Use tracked, insured shipping and pack the piece as you received it.
4. We inspect the movement against misuse. If the claim is accepted, we repair or replace. If it is declined, we explain why and can return the watch.

Return shipping for a valid movement claim is discussed when we accept the claim. Outbound reshipment of a repaired or replacement watch uses the same discreet, tracked method described in the shipping policy.

Water resistance

Any water-resistance figure on a replica listing is a catalog note, not a laboratory certificate from Audemars Piguet. Do not swim, shower, or operate pushers underwater unless the product page clearly supports that use and the crown is seated. Moisture damage is outside this warranty.

After the first year

When the year ends, movement work is chargeable if we still have parts and capacity. Ask before you send the watch. Cosmetic refinishing is never included in the movement warranty.